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Customer Complaints

Complaints Management

At Bank of Jordan we always strive to excel in providing our customers with the highest levels of service. That is why a special unit has been established to receive your comments or complaints, through one of the following channels:

  • Call the toll-free number of the Customer Complaints Management Unit (80066767)
  • Email to: [email protected]
  • By personal visit to the Customer Complaints Officer in Bahrain Branch:

Bahrain Financial Harbour, West Tower
Level 42, Manama, Kingdom of Bahrain
P. O. Box 60676 Manama, Bahrain
Additionally, you may write to Bank Of Jordan - Bahrain Branch Customer Complaints Officer Dr. Fatima Ashoor by E-mail: [email protected]

General Notes:

  • The timeframe for processing comments or complaints is from 10-30 days.
  • In case you are not satisfied with the response provided to your complaint, you can contact Consumer Protection Unit at the Central Bank of Bahrain within 30 calendar days of receiving the complaint resolution letter from the bank.