Complaints Management

At Bank of Jordan we always strive to excel in providing our customers with the highest levels of service. That is why a special unit has been established to receive your comments or complaints, through one of the following channels:

• Call the toll-free number of the Customer Complaints Management Unit (80066767)
• Email to: [email protected]
• By personal visit to the Customer Complaints Officer in Bahrain Branch:

General Notes:

• The customer will be provided with a reference number for follow-up within five days of receiving the complaint.
• The final response, including the bank's position and decision, will be sent to the customer in writing within 'four weeks' of receiving the complaint.
• In case you are not satisfied with the response provided to your complaint, you can contact Consumer Protection & Enforcement Directorate at the Central Bank of Bahrain within 30 calendar days of receiving the complaint resolution letter from the bank.